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rECOMMENDED TECHNOLOGY PLATFORM

oVERVIEW

At Imyotek, we work hard to build what we call our ” Recommended Technology Platform”. We know that using products across this platform will give you a great platform to operate your business from (we know this because we “Eat our own dog food” and use ALL of the services below to run our own company).

Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently, and expertly assist you with working with those products.

We also maintain a strong network of contract engineers that we can call on for specific expertise in high level or advanced customization of these core services.

RECOMMENDED TECHNOLOGY PLATFORM
  • Lenovo Servers
  • Lenovo Desktops & Laptops
  • Microsoft Surface Products
  • Meraki Wireless Access Points
  • Meraki Switches
  • Meraki Routers
  • Cisco Routers
  • Cisco Switches
  • Brother Multifunction Printers
  •  APC Smart UPS Power System
  • GrandStream UCM VOIP Server
  • GrandStream IP Phones
  • Microsoft 365 Business (Exchange, SharePoint and Teams)
  • Microsoft Azure
  • Microsoft Virtualization (Hyper V)
  • Microsoft Windows 11 and newer
  • Microsoft Office (Latest Release)
  • Microsoft Server Platforms (Latest Release) 
  • Microsoft Anti-virus
  • Microsoft Teams Phone Service
  • Veeam Backup and Replication
  • Veeam Backup for M365
  • Vitelity Sip Provid
Third Pary Vendors

Although we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Platform, it may take us some extra time to familiarise ourselves with managing and supporting these products.

If the issues can and should be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.

We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation, and ongoing use, we may need to invoice you separately for this time.             

ValUE ADDED RESELLER VS ONLINE RETAILER

why we CAN’T BEAT the cheap online retailers?

The reason is that we operate as what is called a “Value Added Reseller”. This means we provide you extra value around the purchase of any hardware/software and that means we can’t afford to operate on the 1-2% margins (and often even negative “loss leading” margins) that the cheap online retailers operate on.

why you should order through us?

  • We will not charge for time to process any warranty claims/organise repairs related to hardware we have sold (i.e. we organise the fix/replacement instead of you organising it. If we are asked to organise warranty claims for anything we have not sold, the time is billable).

  • We spend the time up-front to make sure that what we are recommending will suit your network/environment and needs. This is based on many years of small business IT experience and if after you purchase something from us, it doesn’t work with your network, we take the blame and fix it at our cost.

  • There is not that many distributors around America and the online retailers are most likely buying their products from the same distributor we are using. This means you might want to consider the reason why they are selling for so cheap (sometimes under their buy price): Are they including a warranty? Will they be around tomorrow? Etc.
Things you should consider

We put in the work to research and come back to you with exactly what will work in your network.  We have a policy that if we are asked to quote something and the recommendation is taken and used to buy cheaper elsewhere, we will only do this twice. Any further research time/quoting time will then be billable. We are sure you understand our position and that we would unfortunately go bust in a few months if we were quoting all day, putting the time into the research, and admin and then our quotes were used to buy the product cheaper online. If after those recommendations, you still would like to buy from one of the cheap online retailers, feel free as long as you keep the above in mind.